Privacy Policy

This Privacy Policy explains how Opekto collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

We take the privacy of our customers seriously and aim to handle personal information in a clear, responsible, and lawful way.

Who We Are

Opekto
7 Swanns Rd
Cambridge CB5 8JZ
United Kingdom

Email: flickj247@gmail.com
Phone: +44 7462 214187

For the purposes of applicable UK data protection law, Opekto is responsible for the personal information we process for our own business purposes.

Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Your name
Billing address
Delivery address
Email address
Telephone number
Order information
Payment and transaction information
Product preferences
Customer-service communications
IP address
Browser and device information
Website activity
Cookie information
Marketing preferences

We may also receive information from third-party service providers that help us operate our store.

Payment Information

Payments are processed through secure third-party payment providers available through Shopify.

Opekto does not normally receive or store your complete debit or credit card number.

Payment providers may collect and process your payment information in accordance with their own privacy policies.

How We Use Your Personal Information

We may use your information to:

Process and manage orders
Take and verify payments
Arrange shipping and delivery
Provide order updates
Handle returns and refunds
Respond to customer enquiries
Prevent fraud and misuse
Protect our website and customers
Improve our products and services
Maintain business and accounting records
Comply with legal obligations
Send marketing communications where permitted
Measure website performance and advertising effectiveness where appropriate

Our Legal Bases for Processing

Where UK data protection law applies, we process personal information only where we have a lawful basis.

These may include:

Contract

We may process information where it is necessary to:

Process your order
Take payment
Arrange delivery
Handle returns or refunds
Provide customer support connected with your purchase

Legal Obligation

We may process information where necessary to comply with legal, tax, accounting, regulatory, or law-enforcement requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests, provided those interests are not overridden by your rights.

Examples may include:

Fraud prevention
Website security
Improving our services
Maintaining records
Protecting our legal rights

Consent

Where required, we may ask for your consent before using information for certain purposes, such as some marketing or non-essential cookies.

You can withdraw consent where applicable.

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and process orders.

Shopify may process information relating to:

Store visits
Checkout
Orders
Payments
Fraud prevention
Customer accounts
Website performance
Analytics

Shopify may process information in accordance with its own privacy practices and contractual obligations.

Service Providers

We may share relevant personal information with trusted service providers where necessary to operate Opekto.

These may include:

Shopify
Payment providers
Banks and payment networks
Shipping carriers
Fulfilment providers
Customer-service providers
IT and hosting providers
Analytics providers
Fraud-prevention services
Professional advisers
Accounting providers
Legal advisers

We only provide information that is reasonably necessary for the service being performed.

Delivery Providers

To fulfil your order, we may provide delivery companies with information including:

Your name
Delivery address
Telephone number
Email address
Order or tracking information

This information is used to arrange and manage delivery.

Marketing

Where permitted by law, we may send marketing communications about Opekto products, services, or offers.

You can unsubscribe at any time by:

Using the unsubscribe link in a marketing email, or
Contacting us directly

You may still receive essential service communications relating to orders, payments, returns, or your account.

Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

Keeping the website functional
Remembering preferences
Managing the shopping basket
Enabling checkout
Preventing fraud
Understanding website usage
Measuring performance
Supporting advertising where permitted

Where consent is required for non-essential cookies, we will request it through the available cookie-preference tools.

Please see our Cookie Policy for further details.

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where required, we use appropriate safeguards for international transfers in accordance with applicable UK data protection law.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

Legal requirements
Tax requirements
Accounting obligations
Fraud prevention
Warranty or product issues
Dispute resolution
Customer-service needs

Some order and transaction records may need to be retained for several years.

How We Protect Your Information

We use reasonable technical and organisational safeguards designed to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Your UK Data Protection Rights

Depending on the circumstances, you may have rights including:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion
The right to restrict processing
The right to object to certain processing
The right to data portability
The right to withdraw consent
Rights relating to certain automated decisions

These rights may be subject to legal conditions and exceptions.

How to Exercise Your Rights

To make a privacy request, contact us at:

Email: flickj247@gmail.com

Please provide enough information for us to identify you and understand your request.

We may need to verify your identity before responding.

Children’s Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

Third-Party Links

Our website may contain links to third-party websites.

Opekto is not responsible for the privacy practices of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to the technologies we use
Legal or regulatory developments
Updates to our business practices

The latest version will be published on this page with the updated date.

Complaints

If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).

Contact Opekto

For privacy questions or requests, contact: