Shipping Policy

Thank you for shopping with Opekto. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

Shipping Coverage

Opekto currently ships to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received and verified.

Business days are Monday to Friday, excluding UK public and bank holidays.

Once your order has been processed and dispatched, you will receive a confirmation email.

Transit Time

After dispatch, delivery typically takes 2–4 business days, depending on your delivery location and the carrier handling your order.

Estimated Delivery Time

Handling time: 1–3 business days
Transit time: 2–4 business days
Total estimated delivery time: 3–7 business days

Delivery times are estimates rather than guarantees. Delays may occasionally occur because of carrier disruption, severe weather, public holidays, peak shopping periods, or other circumstances outside our reasonable control.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom.

No additional standard delivery charge will be added at checkout.

Order Tracking

Where tracking is available, your tracking information will be sent to the email address provided during checkout after your order has been dispatched.

Please allow up to 48 hours after dispatch for tracking information to become active or update on the carrier’s system.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery details when placing an order.

If you notice an error in your address after ordering, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

If an order is returned because incorrect or incomplete delivery information was provided, additional delivery charges may apply if the order needs to be sent again.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us.

We will review the available tracking information and, where appropriate, contact the carrier to help locate the shipment and determine the next steps.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

Where possible, please provide:

Your order number
Photographs of the outer packaging
Photographs of the shipping label
Photographs showing the damage to the product

This information helps us investigate the issue and arrange an appropriate solution.

Large or Heavy Products

Some Opekto products, including certain lawn mowers, mobility products, and home appliances, may be shipped using a specialist delivery service because of their size or weight.

Where different delivery arrangements apply to a particular item, we will provide the relevant information during the order or delivery process.