Returns & Refund Policy

At Opekto, we want our returns and refunds process to be clear and straightforward.

This policy applies to orders placed through our website for delivery within the United Kingdom.

14-Day Cancellation Period

For most products purchased online, you have the right to cancel your order within 14 days of receiving the goods, without having to give a reason.

If you tell us within this 14-day period that you wish to cancel, you then have a further 14 days to return the goods to us.

Certain products may be excluded from the statutory cancellation right where an exemption under UK law applies.

How to Request a Return

Before returning an item, please contact Opekto so that we can provide the correct return instructions.

You can contact us at:

Email: flickj247@gmail.com
Phone: +44 7462 214187

Please include:

Your full name
Your order number
The product you wish to return
The reason for the return, where applicable
Photographs if the item is damaged, faulty, or incorrect

Once your return request has been reviewed, we will provide the appropriate return instructions and return address.

Please do not send a return without first contacting us.

Return Method

Returns are accepted by post or courier.

You should use a suitable delivery service and keep proof of postage or tracking until your return has been completed.

For larger products, such as certain lawn mowers, portable air conditioners, and electric wheelchairs, we may provide specific return instructions because of the size or weight of the item.

Return Condition

You may inspect and handle goods in the same way that you reasonably would in a physical shop.

Returned products should, where possible, include:

All original accessories
Manuals
Parts and components
Any included chargers or cables
Original packaging where reasonably available

You may be responsible for any reduction in the value of the goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics, and functioning.

Opening packaging does not automatically remove your statutory rights.

Change-of-Mind Return Costs

For returns where you have simply changed your mind, the customer is responsible for the direct cost of returning the item.

Opekto does not charge a restocking fee for valid change-of-mind returns.

For particularly large or heavy products, return delivery costs may be higher than for standard parcels.

We recommend using a tracked and appropriately insured service.

Faulty, Damaged, Incorrect, or Misdescribed Products

If your item is:

Faulty
Damaged
Not as described
Incorrect
Missing essential components

please contact us as soon as reasonably possible.

Where the product does not conform to your statutory rights, Opekto will provide the appropriate remedy and will cover reasonable return costs where required by law.

Please provide photographs or other supporting information where reasonably requested so that we can investigate the issue.

30-Day Right to Reject Faulty Goods

Under UK consumer law, customers generally have a 30-day short-term right to reject qualifying faulty goods and request a refund.

After this period, you may still have rights to a repair, replacement, price reduction, or final rejection depending on the circumstances.

Nothing in this policy limits or removes your statutory rights.

Return Timeframe

After notifying us that you are cancelling a qualifying order, the goods should normally be returned within 14 days.

Please follow the return instructions provided by Opekto.

Refunds

Once your return has been received and checked, we will process the appropriate refund.

For valid cancellations, refunds will include:

The price paid for the returned goods
The cost of the least expensive standard delivery method offered at checkout, where required by UK law

If you selected an enhanced, premium, or expedited delivery service, the additional amount paid above the standard delivery charge is not normally refundable.

Refund Processing Time

Refunds will be issued within the legally required timeframe and, where applicable, no later than 14 days after we receive the returned goods or receive satisfactory evidence that you have sent them back.

Refunds are issued using the original payment method unless another method has been expressly agreed.

Your bank or payment provider may require additional processing time before the refund appears in your account.

Original Shipping Charges

For valid statutory cancellations, the original standard delivery cost will be refunded where required by law.

Opekto currently offers free standard UK shipping, so there will normally be no standard outbound delivery charge to refund.

Exchanges

If you would like a different product, please contact us.

Depending on the product and stock availability, we may arrange an exchange or ask you to return the original product and place a new order.

Incorrect Items

If you receive an item that is different from what you ordered, contact us as soon as possible.

We will arrange an appropriate replacement or refund and will cover reasonable return costs.

Damaged Items

If an item arrives damaged, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
Photographs of the product
Photographs of the outer packaging
Photographs of the shipping label
A brief description of the damage

Non-Returnable Products

Certain goods may be exempt from the normal right to cancel where permitted by UK law.

Examples can include:

Products made to your specifications or clearly personalised
Perishable goods
Sealed products that are not suitable for return for health or hygiene reasons once the seal has been broken
Other products specifically excluded under applicable consumer law

Any relevant product-specific restriction will be clearly stated where applicable.