Terms of service

These Terms of Service apply to your use of the Opekto website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

About Opekto

Opekto
7 Swanns Rd
Cambridge CB5 8JZ
United Kingdom

Email: flickj247@gmail.com
Phone: +44 7462 214187

Using Our Website

You may use our website for lawful personal shopping and information purposes.

You must not:

Use the website for unlawful or fraudulent activity
Attempt to gain unauthorised access to our systems
Interfere with website security or operation
Introduce viruses or malicious software
Misuse website content
Attempt to manipulate prices, orders, reviews, or promotions

We may restrict access where reasonably necessary to protect our website, customers, or business.

Product Information

We aim to provide accurate product information, including:

Product descriptions
Images
Specifications
Prices
Availability

Product colours and appearance may vary slightly depending on your screen or device.

Measurements, capacities, ranges, and performance figures may be based on manufacturer or supplier information and may vary according to usage conditions.

Where a particular specification is important to you, please review the product information carefully before ordering.

Product Availability

All products are subject to availability.

If an item becomes unavailable after you place an order, we may:

Contact you with an update
Offer an alternative where appropriate
Cancel the affected item
Issue a refund where payment has already been taken

Prices

Prices for UK customers are displayed in Pounds Sterling (GBP / £) unless clearly stated otherwise.

We aim to keep prices accurate.

If an obvious pricing or technical error occurs, we may contact you before fulfilling the order.

You may then be offered the choice to:

Continue with the order at the correct price, or
Cancel the order for a full refund

VAT and Taxes

Prices shown to UK consumers are presented in accordance with applicable UK pricing requirements.

Where VAT applies, it will be handled in accordance with UK tax rules.

Shipping

Opekto currently provides free standard shipping within the United Kingdom.

Our current delivery estimates are:

Handling time: 1–3 business days
Transit time: 2–4 business days
Total estimated delivery time: 3–7 business days

For complete details, please read our Shipping Policy.

Placing an Order

When you place an order, you are making an offer to purchase the products in your basket.

You should check all order details before submitting your purchase, including:

Product selection
Quantity
Delivery address
Contact information
Price
Payment details

After placing an order, you will normally receive an order confirmation by email.

Order Acceptance

Receiving an automated order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We may need to verify:

Payment
Product availability
Delivery information
Fraud or security concerns

Where an order cannot be accepted, we will notify you and issue any appropriate refund.

Cancelling an Order

If you wish to cancel an order before dispatch, contact us as soon as possible.

We will try to stop the order before shipment, but this may not always be possible.

If an order has already been dispatched, you may need to use our returns process.

Returns and Cancellation Rights

For most online purchases, UK consumers have the right to cancel within 14 days after receiving the goods, subject to statutory exceptions.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

For full details, please see our Returns & Refund Policy.

Faulty Goods

Products supplied by Opekto must meet applicable UK consumer standards.

Goods must generally be:

Of satisfactory quality
Fit for purpose
As described

If a product is faulty, damaged, incorrect, or misdescribed, you may be entitled to a refund, repair, replacement, price reduction, or other remedy depending on the circumstances.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

30-Day Short-Term Right to Reject

For qualifying faulty goods, UK consumers may have a 30-day short-term right to reject and request a refund.

Other remedies may apply after this period.

Payments

Payment must be made using a payment method available during checkout.

Your payment may be authorised or collected when you place your order.

For further information, please see our Payment Policy.

Fraud and Security Checks

We may conduct reasonable fraud-prevention or security checks.

We may cancel or delay an order where we reasonably believe:

A payment is unauthorised
Fraud may be involved
Order information is materially incorrect
A transaction presents a security risk

If we cancel an order after taking payment, we will issue the appropriate refund.

Delivery Delays

Delivery estimates are not guarantees.

Delays can sometimes occur because of:

Carrier disruption
Severe weather
Public holidays
High seasonal demand
Events outside our reasonable control

We will take reasonable steps to help resolve delivery issues.

Large and Heavy Products

Certain products, including some lawn mowers, air conditioners, and mobility products, may require specialist delivery because of their size or weight.

Additional delivery instructions may apply to these items.

Product Safety

You are responsible for using products safely and according to their intended purpose.

You should read and follow:

Instructions
Safety warnings
Assembly guidance
Maintenance requirements
Manufacturer information

Children should not use products intended only for adults unless appropriate supervision is provided.

Mobility Products

Electric wheelchairs and mobility products should be used in accordance with the manufacturer's instructions and safety recommendations.

Customers should ensure that a product is suitable for their personal needs before purchase.

Opekto does not provide medical advice.

Electrical Products

Electrical products should only be used with suitable UK electrical supplies and in accordance with the manufacturer's safety instructions.

Do not use damaged electrical equipment.

Manufacturer Warranties

Some products may include a manufacturer warranty.

Any manufacturer warranty is separate from your statutory consumer rights.

A warranty does not replace or reduce the rights you have under UK law.

Website Content

We aim to keep our website accurate and up to date.

However, temporary errors, omissions, or technical issues may occur.

We may correct website information where necessary.

Intellectual Property

Content created or owned by Opekto, including:

Branding
Website design
Text
Graphics
Original photographs
Logos

may be protected by intellectual-property rights.

You may not copy, reproduce, distribute, or commercially exploit protected Opekto content without permission except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

Third-Party Services

Our website may use or link to third-party services, including:

Shopify
Payment providers
Delivery companies
Analytics providers
Social media platforms

Those services may have their own terms and privacy practices.

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded under UK consumer law.

Subject to those protections, Opekto is not responsible for losses that were not reasonably foreseeable when the contract was formed.

Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control where applicable law permits.

Examples may include:

Severe weather
Transport disruption
Carrier failures
Natural disasters
Government restrictions
Major network or infrastructure failures

If such an event affects your order, we will take reasonable steps to minimise the impact.

Changes to These Terms

We may update these Terms from time to time.

The version that applies to an order is generally the version in effect when the order was placed.

The latest version will always be published on this page.

Governing Law

These Terms are governed by applicable UK law.

If you are a consumer, you retain any mandatory legal protections available in the part of the United Kingdom where you live.

Contact Opekto

If you have questions about these Terms, your order, or our services, contact us: